Terms and Conditions

Last updated: 25 October 2026

Before you book, please take a moment to read the Terms and Conditions below. They are in place to keep everyone safe, protect our equipment and make sure your hire runs smoothly from set-up to collection. By proceeding with a booking and/or signing the hire form, you confirm that you understand and agree to follow these terms throughout the hire period.

Bookings and agreed arrangements

• These terms apply to Little Bounce bookings. Your written booking confirmation identifies the business supplying your order, the items, date, venue, agreed times, prices, delivery charge and any extras.

• A booking is confirmed once we have confirmed availability in writing and received the required booking deposit or agreed full payment. An enquiry alone does not reserve a date.

• Please check your confirmation and tell us promptly about errors. Changes to dates, venues, quantities or products require our written agreement and are subject to availability. Any price difference must be agreed before the change is made.

• Please obtain the venue's permission for the equipment and any required access, power supply and setup time before booking.

• Hire equipment remains our property. Do not sell, lend, subhire or allow another supplier to rehire it, or move it to another venue without our written agreement.

• Product-specific rules apply to that product. General soft play age limits do not replace the separate playframe age limit or equipment-specific restrictions.

Inflatable Safety Rules

• A responsible adult (18+) must supervise at all times.

• No one on the inflatable while it is inflating or deflating.

• No climbing, hanging from walls or running into the sides.

• The front step is for entry and exit only (no bouncing on the step).

• Avoid overcrowding. Small and larger children should not use the inflatable at the same time.

• No pushing, shoving or fighting. Everyone must have enough space to play safely.

• Remove shoes and jewellery before use. Glasses are recommended to be removed.

• No food or drink on the inflatable under any circumstances.

• No sharp objects on or near the inflatable.

• No face paint, confetti cannons, silly string or party poppers on or near the inflatable. If staining or mess occurs, reasonable cleaning or repair charges may apply as set out in Damage, Cleaning and Liability.

• Do not smoke or vape on or near the inflatable.

• No open flames near the inflatable (BBQs, campfires, lighters).

• No pets on the inflatable.

• The setup area must be clear of rubbish, sharp objects and animal mess. We will not set up in unsafe or unsuitable conditions. If a customer-provided access or site problem prevents setup, any charge will be explained and limited to our reasonable resulting loss, allowing for costs saved.

• Outdoor inflatables require a suitable, flat, level surface and an anchoring arrangement approved by us in advance. We do not set up on artificial grass or paving slabs. Concrete or other hard surfaces must not be assumed suitable: we must confirm a safe anchoring arrangement before accepting the location.

• Anyone with a medical condition that may be aggravated (including neck or back problems) should not use the inflatable.

• No water fights near the inflatable, blower or extension leads. If liquid gets onto the inflatable, dry immediately. Reasonable cleaning charges may apply if misuse causes additional cleaning.

• If rain or other conditions make use unsafe, stop admission, calmly clear everyone from the inflatable, and follow the shutdown procedure explained at handover. Never switch off the blower with anyone still on the inflatable. Contact us before restarting after an unsafe-weather shutdown.

• Stop use and clear everyone from the inflatable before the manufacturer's wind limit is reached, and follow the shutdown procedure explained at handover. The limit may be lower than 24 mph (38 km/h); no use is permitted above 24 mph. Outdoor operation requires regular, recorded on-site wind measurements using an anemometer, following our handover instructions. A phone weather forecast does not replace these measurements.

• Check anchor points regularly. Raised pegs are a trip hazard.

• Do not switch the blower off while anyone is on the inflatable. No entry while deflating.

• If the inflatable loses pressure, the blower stops or any fault develops, stop admission and help everyone exit immediately. Keep the equipment out of use, contact us promptly and do not attempt repairs or restart it until we confirm it is safe.

• Unless stated otherwise, inflatables are for children only.

• Safety mats are provided and may move during use. Please return mats to position if they shift.

White and Pastel Bouncy Castles

Extra care must be taken to prevent staining or discolouration.

• A £50 refundable security deposit is required on delivery for white and pastel castles. This is separate from the booking deposit and hire price.

• Staining or damage caused by misuse may result in reasonable cleaning or repair charges. Replacement will only be charged where reasonably necessary, allowing for the item's age and condition.

• See Payment and Deposits for inspection and refund arrangements.

• Strictly no: fake tan, face paint, food, drink, silly string, shoes or any substance that could stain or discolour the castle.

• The castle will be inspected and photographed at set-up and again at collection.

Big Bounce Bubble

All inflatable rules apply, plus:

• Enter and exit calmly, one person at a time using the tunnel zip system (outer zip closed before opening the inner zip).

• Step carefully over the raised tunnel frame. The customer must inform all users. Keep the entrance clear and assist children where needed.

• Latex balloons are included as standard. Anyone with a latex allergy must not enter or handle balloons.

• Balloons are a choking hazard and are not edible. Adult supervision is required at all times.

• Do not overcrowd the bubble. Users must have space to move safely.

• Strictly no: fake tan, face paint, food, drink, silly string, shoes or any substance that could stain or discolour. Reasonable charges for damage caused by misuse are explained in Damage, Cleaning and Liability.

• Do not run into the walls. This may cause the bubble to topple or become damaged.

Portable Playframe

Suitability and supervision

• The portable playframe is for indoor hire only and is suitable for children aged eight and under.

• A responsible adult aged 18 or over must actively supervise throughout the hire. Supervision is not included unless separately booked and agreed in writing.

• Follow the age, height, weight and maximum-user limits explained at handover and displayed on the equipment. Any more restrictive equipment limit takes priority.

• Supervisors must prevent overcrowding and separate children of significantly different sizes where needed for safe play.

Access and setup

• The frame measures approximately 365 cm long × 290 cm wide × 180 cm high. These are equipment dimensions, not the total space required for safe use.

• Additional clear space is required for entry, exit and supervision. We must confirm the setup area and delivery access before the booking is finalised.

• Tell us in advance about steps, stairs, narrow doorways, restricted parking or other access difficulties. The setup area must be clean, dry, level and clear before we arrive.

• Only our team may assemble, dismantle or reposition the frame. Do not move the frame, remove padding or netting, or adjust any fittings.

• Children must stay clear during setup and collection. Fire exits and venue access routes must remain unobstructed.

Rules of use

• Remove shoes, jewellery and sharp items. Socks must be worn.

• No food, drinks, chewing gum, face paint, glitter, confetti, slime, silly string or substances that could stain or damage the equipment.

• No climbing on the outside of the frame, pulling on netting, hanging from fittings, jumping from raised sections or rough play.

• Keep entrances, exits and landing areas clear. Children must use steps, ramps and obstacles as intended.

• Stop use immediately if any padding, netting, fittings or other parts become loose, damaged or unsafe, and contact us. Do not attempt repairs.

• Report any damage or incident promptly. Keep children clear while our team packs away.

Hire arrangements

• The £300 hire price includes setup and collection. Any delivery charge will be confirmed before booking.

• Delivery and collection times are agreed when booking. Hire is available from the morning, with collection by 6 pm unless a later collection has been discussed and agreed with us in advance.

• Personalisation and balloon styling are optional extras charged as agreed in your quotation.

Double Slide and 10 ft Ball Pool

Suitability and supervision

• The double slide and ball pool are for indoor hire only.

• A responsible adult aged 18 or over must actively supervise the slides, platform and ball pool at all times. Supervision is not included unless separately booked and agreed in writing.

• Suitable ages and any height or weight restrictions will be confirmed before booking and explained at handover.

• A maximum of 10 children may use the ball pool at one time. A maximum of two children may be on the platform, with one child positioned for each slide.

• Only one child may use each slide at a time. Follow any lower limits stated on the equipment or explained at handover.

• Supervisors must prevent overcrowding and separate children of significantly different sizes where needed for safe play.

Setup and safe use

• We must confirm sufficient space for the complete setup, including the slide platform, ball pool, access and safety clearance. The ball pool diameter alone is not the total space required.

• The setup area must be clean, dry, level and clear. Tell us about access restrictions before booking.

• Only our team may assemble, dismantle or reposition the equipment. Do not move the slides, platform, ball pool or safety mats.

• Remove shoes, jewellery and sharp items. Socks must be worn.

• Children must slide feet first in a seated position. No head-first sliding, standing, jumping, pushing or climbing up the slides.

• Keep the landing area clear. Wait until the previous child has moved away before allowing the next child to slide.

• No jumping from the platform or sides into the ball pool, diving beneath the balls, burying other children or throwing balls at people.

• No food, drinks, chewing gum, face paint, glitter, confetti, slime, silly string or substances that could stain or damage the equipment.

• Stop use immediately if the equipment becomes unstable, damaged or unsafe, and contact us. Do not attempt repairs.

• Report any damage or incident promptly. Return all balls to the pool before collection and keep children clear during packing away.

Hire arrangements

• The price, delivery charge and any optional extras will be confirmed before booking.

• Delivery and collection times are agreed when booking. Collection is by 6 pm unless a later collection has been discussed and agreed with us in advance.

Custom Party Range

Products and contents

• Our Custom Party Range includes personalised party stationery, tableware, labels, wrappers, favour packaging and other decorations as listed in your order confirmation.

• Your quotation or order confirmation will state the products, quantities, design details, price and agreed collection or delivery arrangements.

• Boxes, bags, wrappers and other favour packaging are supplied empty unless your written order confirmation expressly includes contents. Food, sweets, drinks and gifts shown in example photographs are not included unless specified.

• Styled party table bookings include two personalised items per child from the options agreed when booking. These are supplied empty for you to fill.

• Custom items sold to you are yours to keep. Hired tables, stands, display props and other reusable hire equipment remain our property and must be returned at collection.

Design details and approval

• Provide the correct names, ages, dates, wording, quantities, theme and colours by the deadline agreed for your order.

• Where a design proof is supplied, check all wording, spelling, dates, layout and quantities carefully and approve it in writing before production.

• We will produce the order in line with the agreed design. Changes after approval or production has started may not be possible. Any additional work or cost must be agreed before we proceed.

• If the finished item does not match the approved design or we make an error, contact us so we can arrange an appropriate remedy. Approval does not remove your statutory rights.

• Screen colours and printed colours can differ slightly. We cannot guarantee an exact match to a colour shown on a phone, computer or inspiration photograph.

• Inspiration images guide the design; any specific features or exact-match requirements must be agreed before ordering.

Lead times, payment and changes

• Lead times, payment dates and the deadline for supplying details or approving designs will be confirmed before you order.

• Delays in providing information or approval may affect the agreed completion date. We will discuss any revised arrangements with you.

• Rush orders and changes to quantities are subject to availability. Any additional charge will be agreed in advance.

Cancellations and problems with an order

• Goods made to your specifications or clearly personalised are generally excluded from the usual change-of-mind cancellation right for distance purchases. This does not apply automatically to every item described as made to order and does not affect your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.

• Contact us promptly if you need to cancel or change an order. We will explain what work can be stopped and confirm any applicable charge or refund in writing, taking account of work completed, genuinely incurred costs and your legal rights. We will not charge twice for the same loss.

• Please check your order on receipt and tell us promptly about damage, missing items or errors so we can help. This request does not limit statutory reporting or remedy rights.

Safe use and storage

• Decorative items are not toys. Keep small parts, ribbons, loose packaging and other choking or entanglement hazards away from young children, and supervise their use.

• Keep paper decorations and packaging away from flames, heat, water and damp conditions. Only use items for their intended purpose.

• Wrappers and decorative labels must not replace the original food packaging. Keep ingredients, allergen information, use-by dates and safety instructions available to anyone receiving the product.

• Only items expressly supplied as suitable for direct food contact should touch unwrapped food. Customers supplying their own contents are responsible for choosing suitable contents, checking allergens and retaining original product information.

Balloons and Displays

• Balloons are for decoration only and must not be tampered with.

• Do not push, bump or move sail boards or display items.

• Balloons are a choking hazard. Do not place balloons in the mouth or nose. The customer is responsible for disposing of popped balloons and debris.

• Materials are purchased in advance.

  • With less than one week’s notice, genuinely incurred, non-recoverable material costs may be charged.

  • With less than three days’ notice, a charge up to the full quoted price may apply only to the extent it reflects our reasonable actual loss. We will deduct costs saved and sums recovered through reuse or a replacement booking, and will not charge twice for the same loss.

• Some balloons are latex. Anyone with a latex allergy should avoid contact. The customer must inform guests.

• Helium must not be inhaled and balloons must not be tampered with.

• Balloons must not be released outdoors (environmental hazard).

• Keep displays away from sharp objects, heat and open flames.

• Balloon lifespan can be affected by temperature, sunlight, handling and the surroundings. Tell us promptly about a problem so we can assess it. This does not remove your rights where our goods or service are faulty.

• Any hired sailboards, plinths and stands remain our property. Your order confirmation will identify which balloons or decorations you may keep. Do not move or dismantle hired displays.

• Outdoor displays require advance agreement about a suitable location and weather conditions.

• Any debris from popped balloons must be cleared immediately by the customer.

Hire Period and Collection

• Hire is available from the morning. Delivery and collection times must be agreed when booking; an early-morning arrival is not guaranteed unless specifically confirmed.

• Standard collection is by 6 pm. Later collection must be discussed and agreed with us in advance, with any additional charge confirmed before booking.

• Overnight hire is available only for eligible equipment by prior written agreement and must be indoors. Any overnight charge will be confirmed in your booking.

• Allow access for setup before guests arrive and for packing away at collection. Setup and takedown are separate from the agreed play time.

• We aim to meet agreed times and will notify you of delays. If a significant delay affects your booking, we will discuss an appropriate solution; your statutory rights are unaffected.

• Keep children clear during collection. Have the equipment accessible and remove personal belongings before we arrive.

Payment and Deposits

• A £10 per hire item booking deposit is required to secure your booking, unless full payment or another arrangement is agreed. The deposit is part of the hire price, not an additional fee.

• The booking deposit is normally non-refundable if you cancel, subject to the fair cancellation provisions below and any applicable legal cancellation rights. If we cancel the hire, we refund payments for the cancelled hire.

• The remaining hire balance is due before or on delivery, before use begins. Custom orders follow the payment dates confirmed in writing.

• If payment is not received, we may withhold setup or supply. Contact us promptly if there is a payment problem.

• Any refundable security deposit, including the £50 required for white and pastel castles, will be stated before booking. It is separate from the booking deposit and hire balance.

• We inspect equipment at collection. If there is no deduction, the security deposit will be returned at collection where practical, or by the refund date and method confirmed before booking.

• If a deduction is proposed, we will explain it and provide supporting photographs or an itemised calculation where appropriate. Any undisputed balance will be returned without unnecessary delay.

• Further charges will not be added without a contractual basis and an explanation. Charges must reflect reasonable loss or agreed additional work, not a penalty.

Delivery, Access and Setup

• Setup and takedown are included in the agreed hire price unless your quotation clearly states otherwise. Delivery charges depend on location and will be confirmed before booking.

• Provide the full venue address, contact number and access information. Tell us about steps, stairs, narrow entrances, long carrying distances, parking restrictions or restricted access times before booking.

• We must approve the setup area, access and any outdoor surface in advance. The area must be clean, dry, level and sufficiently large, with fire exits and access routes kept clear.

• Tell us about known underground services, irrigation or other obstructions where ground stakes may be needed. Do not assume any location is suitable until we have assessed it.

• Powered equipment needs a suitable electricity supply; for inflatables this must normally be within 50 feet unless another arrangement has been agreed. Do not alter blowers, cables, plugs or electrical safety devices.

• Children must stay clear during setup and takedown. Only our team may assemble, dismantle or relocate equipment requiring installation.

• Soft play setup takes approximately 20 minutes and a full package approximately 45 minutes. Playframe and double-slide setup requirements will be confirmed for the venue; these estimates are not their guaranteed setup times.

• If setup is unsafe, stop and contact us. Do not use or attempt to repair unsafe equipment.

• Return all balls to the ball pool before collection. Report damage, missing items or faults as soon as noticed rather than waiting until collection.

Supervision

• Adult supervision (18+) is required at all times.

• Little Bounce does not provide supervision unless booked in advance and agreed in writing.

Soft Play Safety Rules

• No shoes (including adult shoes), sharp objects, food, drink, gum or animals on or near the equipment.

• No flips or rough play.

• Do not exceed the recommended capacity.

• Soft play is for under 5s only. If older children use the area and cause damage, replacement costs will be charged.

• High heels can puncture flooring and mats. Any damage will be charged.

Styled Party Tables and Craft Tables

Suitability and pricing

• Toddler tables and chairs are suitable for children under seven. A responsible adult aged 18 or over must supervise at all times.

• Styled party tables cost £65 for six children, plus £8 for each additional child. The minimum booking is six seats.

• The styled setup includes toddler tables and chairs, table styling and centrepieces, plates, cups and napkins for each child, and two personalised items per child from the Custom Party Range options agreed when booking.

• Personalised packaging is supplied empty for you to fill. Contents are not included unless expressly stated in writing.

• Craft table prices depend on the activity, materials and number of children. The minimum booking is six children. We will confirm the activities, inclusions and price before booking.

• Final numbers, themes, colours, wording and personalised-item choices must be confirmed by the deadline agreed for your booking. Changes after this may not be possible; any additional cost must be agreed before proceeding.

Safe setup and use

• Tables and chairs must remain on a flat, stable surface in the location agreed with us. Outdoor use requires our agreement and suitable weather.

• Do not stand on, climb on or drag tables and chairs. Keep them free of damage and remove food and personal belongings before collection.

• Food and drink are permitted at dining tables under adult supervision. Keep them away from craft materials and other play equipment.

• Use craft materials only as intended. Small parts may present choking hazards, and some activities may be unsuitable for younger children. We will confirm activity-specific age restrictions before booking.

• Tell us in advance about known allergies or sensitivities relevant to the supplied materials. We will discuss suitability; we cannot promise that every activity or material will suit every child.

• Craft tables do not include an activity leader or childcare unless expressly booked and agreed in writing. The responsible adult must supervise tools, small parts and materials.

• Use only the supplied or agreed craft materials, protect surrounding surfaces and prevent paint, glue or decorations from being transferred onto hired play equipment.

• Hire times, later collection, delivery charges and reasonable damage or cleaning charges are governed by the general sections of these terms.

Weather and Unsafe Conditions

• Outdoor hire will not proceed if rain, high wind, wet ground or other conditions make setup or use unsafe. The playframe and double slide with ball pool are indoor-only products.

• We decide whether our equipment can be safely installed, following the relevant equipment guidance. An indoor alternative or date change requires our agreement and availability.

• If we cancel the hire before setup because it cannot proceed safely, we refund payments for the cancelled hire. Separately ordered custom goods already supplied or correctly produced are considered under the Custom Party Range terms.

• If conditions become unsafe during the hire, stop use, clear children from the equipment and follow the handover instructions. Contact us promptly. Restart only when we confirm it is safe.

• A weather change does not automatically entitle the customer to a full refund after proper delivery and setup. Any adjustment will depend on the circumstances and the customer's statutory rights; these terms do not exclude a remedy for our failure to provide the agreed service with reasonable care and skill.

Damage, Cleaning and Liability

• We are responsible for supplying equipment and services with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded. Your statutory rights are unaffected.

• Customers must take reasonable care of hired equipment and follow the agreed rules. Customers are responsible for reasonable loss caused by their misuse, negligence or breach of these terms, including damage by people they allow to use the equipment where that loss is legally their responsibility.

• Ordinary wear and tear, pre-existing damage and faults not caused by the customer are not chargeable to the customer.

• Additional cleaning caused by misuse or excessive soiling is charged at £50 per hour for the time reasonably required, with any necessary materials itemised. Routine cleaning between hires is included in the hire price.

• Repair or replacement charges must be reasonable and supported by an explanation. Replacement costs will take account of the item's age and condition; we will not recover the same loss twice.

• Any claim for lost hire income must reflect an actual, evidenced and reasonably foreseeable loss directly caused by the damage, allowing for steps taken to reduce it and costs saved. It is not an automatic extra charge.

• Tell us promptly about incidents, defects, damage or missing items. Stop using unsafe equipment and do not carry out repairs. For an emergency, seek appropriate emergency assistance first.

Cancellations and Changes

• Contact us in writing as soon as you need to cancel or change a booking. Keep a copy of the cancellation message and our acknowledgement.

• If you cancel at least 48 hours before hire, payments will be refunded less any fairly retained booking deposit and agreed, genuinely incurred non-recoverable personalisation costs, subject to your legal rights.

• If you cancel within 48 hours, any additional charge must reflect our reasonable actual loss. We will account for costs saved and income from a replacement booking and will explain the calculation. We will not automatically charge the full balance or recover the same loss twice.

• The separate balloon and custom-order cancellation provisions apply to those items, subject to the same principles of fairness and your statutory rights.

• If we cancel the hire, payments for the cancelled hire will be refunded. We will not substitute a materially different product without your agreement.

• These terms do not remove any legal cancellation right that applies to your particular order. We will explain applicable rights before the contract is made.

Personal Information and Photographs

• We use booking and contact information to manage enquiries, prepare orders, take payment and organise delivery and collection. We will provide privacy information when collecting personal data, including information about retention, sharing and your data rights.

• Photographs may be taken of equipment to record its condition and setup. We aim to avoid identifiable guests and children in these records.

• Supplying a child's photograph for a personalised item does not give permission for us to publish it. Any use of identifiable customer or child photographs for marketing requires separate appropriate permission.

Questions and Complaints

• Contact Little Bounce at info@littlebounce.co.uk or 07885 525321 with your name, booking date and details of the problem.

• Please raise problems during the hire where possible so we have an opportunity to help. This does not impose a shorter legal deadline for reporting a problem or seeking a remedy.

• We will consider the complaint and discuss an appropriate resolution. Nothing in this process limits your statutory rights.

Agreement

By booking, you confirm that you have had the opportunity to read these terms and agree to follow the applicable product rules. We will provide the agreed booking details and applicable terms before you commit to the booking. A handover safety briefing supplements these terms and does not remove our own legal responsibilities.